Frequently Asked Questions
Payment
Your credit card will be processed through the PayPal™ secure service. We never see your credit card information and thus hold no financial information anywhere within our company, records or order history. The Credit Card company on your statement issuing the charge will be "BetterWorldBrands" the parent company of Sportschocolates.com
Ordering and Shipping-Service
Items ship via USPS Priority Mail to all US States and Territories. We do not ship outside the United States. Shipping and Handling presently [as of 10/1/14] costs $9.95 FOR EACH item ordered as they are usually shipped in separate boxes. At this time there is no shipping available to Canada or Foreign locations. Shipments to warm locations will be handled differently during warmer weather and the website will inform you of that in advance should it be an issue.
For standard website orders, allow 2-3 business days from order placement for shipping and also an additional 2-4 business days for arrival via USPS Priority Mail. We do not offer expedited shipping [Next Day, Overnight, etc.] at this time, nor do we use FedEx or UPS and can not accommodate requests for using those services for individual shipments [but may use them for bulk shipping].
Ordering and Shipping-Tracking
The e-mail listed by the ordering party will receive an email with tracking information when the shipment is queued up and ready to go, with a link to the USPS's Website for tracking. Allow one to two days after notice to start tracking. Presently, the USPS delivers to most locations 6 days a week-including Saturday. Shipping destinations include P.O. Box and APO/FPO addresses. We cannot ship packages to arrive on a Sunday or Monday delivery date.
Ordering and Shipping-Warm Weather
We do ship chocolate during warm weather or to warmer parts of the country and to warm climates in the U.S. all year long. Our shipping staff monitors the temperatures where your package is being delivered and selects the appropriate shipping method and timing. Shipments to warm weather locations are usually sent earlier in the week and will not be sent over the weekend. If this order is going during the warmer months, you will be notified of any additional charges on the website before ordering.
Ordering and Shipping-Future Date Shipping
We can hold your order for a future delivery date, in many circumstance. Please immediately put this request in the Additional Information Section on the order form at checkout and also send a separate e-mail with this request to info@betterworldbrands.com Please reference your order number, and approximate day you want this to arrive [give us a minimum 3 day window]. You must send this email simultaneously with your order so we may pull it out from immediate shipping. We can not guarantee that each request can be honored and an order held, but we will try to do our best to accommodate your needs.
Ordering and Shipping-Multiple Items
You may order multiple items in your cart at one time, and you will receive only one order number for the total transaction with the opportunity to write one message card for the entire order. Each item would incur its own shipping charge, and may be shipped separately, with multiple tracking numbers. You will be notified of this when you receive an order confirmation with USPS tracking number[s].
Ordering and Shipping-Multiple Recipients
In order to ship to multiple people on one order, you need to enter their complete first and last names in the recipient field, start with complete names while there is still room in the "First Name" and "Last Name" areas on the form.
Sales Tax
We only charge Sales Tax on shipments placed from a New Jersey location [based on your Credit Card Billing Address at checkout] or being delivered to a New Jersey address. New Jersey also requires us to collect Sales Tax on the shipping portion for these orders.
Product Care and Storage
It is best to keep chocolates at room temperature [55-72F], in low humidity and away from direct sunlight and any strong odors. Should any chocolate arrive slightly melted, it is again best to hold at room temperature to reform. NEVER refrigerate chocolate as that may lead to blooming {white appearing on the top}. Blooming is not damaging to the product or taste, but just a reaction to temperature changes whereby the cocoa butter rises to the surface – it is completely fine to consume. A large amount of the Halloween candy our children consume has this blooming effect.
Allergy Information
ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products. Additionally, our products are produced in a factory that works with tree and other nuts. Any person with a nut allergy should NOT consume ANY of our products. Some of our products including solid chocolate pieces may contain small traces of gluten.
Customization Options
Don't see your sport or event? Celebrating a special Corporate Experience, Corporate Anniversary or Wedding? We can custom create a replica version for almost any event, venue or occasion. Some examples for Northwestern University and the NHL Professional Team - Minnesota Wild are shown on the site. All items can be further customized with a company or event logo for a nominal fee. Custom touches include 4-color reproduction on the tin, imprinted ribbons, embossed chocolate lid, etc. E-mail our Customer Service at info@betterworldbrands.com us with your request and we'll help you design that tasty treat, customized to your specifications!
Custom Message Card
During checkout, you will be asked to write your personal message that will go with the gift. Any American English keyboard QWERTY letter, number or symbol that is recorded may be used. The message entered will be imprinted exactly on this enclosed message slip. You are only limited by your imagination, and space allowances. Please be respectful of our staff and your recipient and refrain from any insulting, vulgar or otherwise offensive language. Each message will also have your order number listed for any additional communication.